Managed WordPress and Elementor website projects with a focus on automation and support, while aligning technical work with sales goals to boost revenue and improve user experience.

Handled technical support for YouTube users, first through Google Home and later on social media at Cognizant. Focused on clear communication, quick problem-solving, and timely responses to improve user satisfaction.

Managed escalated technical issues for an ISP, supporting ADSL and fiber troubleshooting while guiding first-level agents to ensure quick and reliable service resolution.

Provided technical support for Time Warner Cable, helping customers with internet and cable box issues, while also handling billing concerns and upselling services to improve their overall experience.

Offered second-level support for iOS and macOS devices, escalating bugs to engineering teams, and contributed to an experimental team that successfully launched a new Line of Business.